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Our Practice Charter


Our approach to your health care



Our Confidentiality and Data Protection Policy  

All patient records on file or computer are confidential.


In order to maintain maximum confidentiality, appointment times, laboratory results, x-ray results will only be given to patients themselves (or to parents of minors). Patients who wish to share information with family members need to complete a Consent to Share Information Form.


Most of our work involves having access to confidential information therefore the GP's and Practice Staff are bound by a confidentiality clause which complies with the statutory requirements of The Data Protection Act 1988 copyright, Designs and Patients Act 1988 and the Computer Misuse Act 1990.




Freedom of Information

Under the Data Protection Act 1988, you are entitled to access your own clinical records or any other personal information held about you by making a subject access request.


To do this, please telephone 01302 710326 and ask to speak to Mrs Amanda Perry, Practice Manager

Any photocopy of medical records will incur a charge.




Violent or Abusive Patients

Violence and abuse is a growing concern. GP's and their staff have the right to care for others without fear of being attacked or abused.




The right of the practice to remove a violent patient will be extended to safeguard all those who might have reasonable fears for their safety, this includes practice staff, other patients and other bystanders present when the act of violence is committed or the behaviour took place.


Violence includes actual or threatening physical violence or verbal abuse leading to fearing for a person's safety.


We ask that you treat your GP and the Practice Staff with respect.



Patient / Practice Relationship


A good patient/practice relationship is based upon each party recognising their obligations to each other.


The Practice aims to

  • provide our patients with healthcare services that are delivered in a professional, patient and friendly manner
  • always do our best to help our patients
  • deal with patient requests as quickly as possible

Please help us to help you.


We request that our patients continue to observe the following:

  • For a triage (emergency) appointment on the day – phone reception between 8am and 11am
  • To pre-book an appointment – book via patient online access or phone reception
  • To cancel your appointment – cancel via patient online access or phone reception at the earliest opportunity
  • Late arrivals – if you arrive late for your appointment you may not be seen; this will be at the discrection of the clinician
  • For a home visit (only for patients who are permanently housebound) – phone reception before 10am
  • For a repeat prescription – order via patient online access, order via our website, use the red post box in our reception area or phone reception after 10am
  • Let us know if your contact details have changed, particularly your mobile telephone number

Are you being realistic?


GP surgeries are under never-before pressure. We look at some examples of unrealistic patient expectations and suggest what is more achievable.


Unrealistic Realistic

I can get a GP appointment at short notice,

whenever I want, for anything.


Emergency appointments are available for severe, serious and recent onset conditions/ exacerbations only.


I have run out of my repeat medication today - the surgery will be able to get my prescription done today.


48 hours (2 working days) needs to be allowed between putting in a request and expecting the prescription. 


No matter what the medical problem is, surely it's better to see a GP as soon as possible.


Most coughs last up to 3 weeks and need no treatment from the GP. For most sore throats they last 10 days. 


It is 'better' to see the GP for all problems.

 Chemists are better for problems like coughs/ sore throat/ diarrhoea/ thrush/ mouth ulcers etc.


I have a list of problems and plan to mention them all to the GP at the appointment.


10 minutes is all there is in the consultaion - realistically only enough for one problem.


The GP will be able to ring me today about a certain issue.

GP's are under unbelievable pressure and no longer have time to make the phone calls we would like to. GP's will send messages to patients via reception, it is sometimes better to pass a message to a GP via a receptionist. 


My child isn't well and I can't get to the surgery - can the GP call out? 

House calls are only for those who are truly housebound. We can see 3-4 patients in surgery in the time it takes to do one house call. 


I should have my blood test done at the surgery. 

There is no funding for most blood tests to be done at the surgery. It is a service that the practice provides for the frail and the elderly at the doctors' discretion. 


I have a form for the GP to fill in and sign, I'll drop it in and pick it up tomorrow.


This is not NHS work and it is not priority to complete by the GP. There is a charge for non-NHS work. 


Your care is important to us and we will always do our best within the constraints of appointment availability.

Thank you for your co-operation

The Partners of The Mayflower Medical Practice



GMS / PMS 2014-15 Contractual Requirement for Patient online Services


It is a contractual requirement for GP practices to offer and promote to patients: online booking of appointments, ordering of repeat prescriptions and by 31st of March 2015 access to summary information (as a minimum) in their patient record. If you need any guidance, advice or support (including contact details), please visit NHS England’s Patient Online Programme’s web pages for more information http://www.england.nhs.uk/ourwork/pe/patient-online/po-public/

View our Statement of Intent here


Publication of GP Earnings

All GP practices are required to declare the mean earnings for GP's working to deliver NHS services to patients at each practice.


The average pay for GP's working in The Mayflower Medical Practice in the last financial year 2015/16 was £36,200 before tax and National Insurance. This is for 4 full time GP's, 2 part time GP's and 1 locum GP who worked in the practice for more than six months.

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