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Complaints Procedure 


All members of the Practice are keen to provide patients with the best possible care.  The Practice operates a practice based complaints procedure in compliance with the current national guidelines.  If you do have a complaint about the Practice please put your complaint in writing, or complete the comments and complaints leaflet (in practice) or complete the feedback form on our website. 


Click here to download our Complaints Information Leaflet


Click here to download Patient Complaint Form


We will endeavour to resolve your complaint as quickly as possible.


If you are making a complaint on behalf of someone, due to strict patient confidentiality we will require consent from that person allowing you to complain on their behalf, even if that person is a close relative.


If you are not satisfied with the outcome of the complaint you may contact:


VoiceAbility Doncaster Advocacy Services

Rear of Carcroft Social Club

Chestnut Avenue




Tel 01302 319052

Email doncaster@voicability.org


NHS England

PO Box 1738


B97 9PT

Tel 0300 311 2233

Email england.contactus@nhs.net


If you have any praise or suggestions, please place it in writing for the attention of the Practice Manager, complete the comments and complaints leaflet or complete the feedback form on the website.


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