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TWO NEW GP PARTNERS JOIN THE PRACTICE FROM APRIL 2019. Primary Care Extended Access - weekend & evening appointments available, see full details on our News page

 

 

Complaints Procedure 

 

All members of the Practice are keen to provide patients with the best possible care.  The Practice operates a practice based complaints procedure in compliance with the current national guidelines.  If you do have a complaint about the Practice please put your complaint in writing, or complete the comments and complaints leaflet (in practice) or complete the feedback form on our website. 

 

Click here to download our Complaints Procedure Patient Information Leaflet

 

We will endeavour to resolve your complaint as quickly as possible.

 

If you are making a complaint on behalf of someone, due to strict patient confidentiality we will require consent from that person allowing you to complain on their behalf, even if that person is a close relative.

 

If you are not satisfied with the outcome of the complaint you may contact:

 

VoiceAbility Doncaster Advocacy Services

Rear of Carcroft Social Club

Chestnut Avenue

Carcroft

Doncaster

DN6 8AG

Tel 01302 319052

Email doncaster@voicability.org

 

NHS England

PO Box 1738

Redditch

B97 9PT

Tel 0300 311 2233

Email england.contactus@nhs.net

 

If you have any praise or suggestions, please place it in writing for the attention of the Practice Manager, complete the comments and complaints leaflet or complete the feedback form on the website.

 


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